Privacy Policy

1. Who We Are

Join The Dots Limited (‘we’, ‘us’, ‘our’) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (join-the-dots.uk) or engage with our services.

We are the data controller for the personal information we collect about you. Our contact details are:

Join The Dots Limited

Office 200, Lawrence House, Riverside Drive, Cleckheaton, BD19 4DH

Email: hello@join-the-dots.uk | Telephone: +44 (0)7380 169 196

This policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. If you have any questions, please contact us using the details above.

2. What Personal Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

Your name, email address, and telephone number when you complete our website contact form
Any additional information you choose to include in your enquiry message
Business name and role, where provided

Information collected automatically

Technical data such as your IP address, browser type and version, time zone setting, and operating system
Information about your visit, including pages viewed, time spent on pages, and how you navigated the site
Cookie data (see Section 8 for more information)

Information from third parties

We may receive information about you if you connect with us via LinkedIn or other professional networking platforms
Where you are referred to us by an existing contact or client, we may receive your name and contact details in that context

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

To respond to your enquiries and communicate with you about our services
To provide our business development and introduction services where a client relationship exists
To manage and maintain our business relationships
To send you relevant updates or information about our services, where you have given consent or where we have a legitimate interest in doing so
To improve our website and the way we present information to visitors
To comply with our legal and regulatory obligations

We will only use your personal information for the purposes for which it was collected, or for compatible purposes where permitted by law.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to enquiries, managing client relationships, and improving our services — provided those interests are not overridden by your rights.

Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Consent: Where you have given us your explicit consent to use your information for a specific purpose, such as receiving marketing communications. You may withdraw your consent at any time.

Legal obligation: Where we are required to process your information to comply with a legal obligation.

5. Who We Share Your Information With

We do not sell, rent, trade, or otherwise share your personal information with any third parties for their own marketing or commercial purposes. Your personal data is not passed to any external organisations for any purpose unrelated to the delivery of our services.

We may share your personal information only in the following limited circumstances:

Service providers: We may use trusted third-party service providers who assist us in operating our website or running our business (for example, website hosting, email delivery, or IT support). These providers are bound by strict confidentiality obligations and are only permitted to process your data on our instruction and in accordance with this policy.

Legal requirements: We may disclose your personal information where required to do so by law, by a court order, or by a regulatory authority.

Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the relevant third party. We will notify you if this occurs and ensure any transfer is subject to appropriate data protection safeguards.

In all cases, we take steps to ensure your information is handled securely and in accordance with this Privacy Policy and applicable data protection law.

6. International Data Transfers

We do not routinely transfer your personal data outside of the United Kingdom. If we ever need to transfer your data to a country outside the UK, we will ensure that appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

7. How Long We Keep Your Information

We will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

Enquiry data (e.g. contact form submissions where no ongoing relationship develops): up to 12 months
Client relationship data: for the duration of the relationship and up to 6 years thereafter, in line with standard legal and contractual retention requirements
Website analytics data: in accordance with the retention settings of the analytics platform used

When your data is no longer required, we will securely delete or anonymise it.

8. Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how our website is used.

We may use the following types of cookies:

Essential cookies: Necessary for the website to function properly. These cannot be disabled.

Analytics cookies: Help us understand how visitors interact with our website so we can improve it. These may include tools such as Google Analytics.

Functional cookies: Allow the website to remember choices you make and provide enhanced features.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

9. How We Keep Your Information Secure

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

While we take all reasonable steps to protect your personal information, please be aware that no method of transmission over the internet is completely secure. If you have reason to believe that your data has been compromised, please contact us immediately at hello@join-the-dots.uk.

10. Your Rights

Under UK GDPR, you have the following rights in relation to your personal information:

Right of access: You have the right to request a copy of the personal information we hold about you.

Right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold.

Right to erasure: You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.

Right to restriction: You can ask us to restrict the processing of your personal data in certain circumstances.

Right to data portability: Where processing is based on consent or contract, you can request a copy of your data in a structured, machine-readable format.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our legal basis.

Right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at hello@join-the-dots.uk. We will respond to all legitimate requests within one month. We may need to verify your identity before fulfilling a request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal data correctly. The ICO can be contacted at ico.org.uk or by calling 0303 123 1113.

11. Links to Third-Party Websites

Our website may contain links to third-party websites, including LinkedIn. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party websites and encourage you to read their privacy policies before providing any personal information.

12. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated ‘Last updated’ date. We encourage you to review this policy periodically.

Where changes are significant, we will take reasonable steps to notify you directly.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:

Join The Dots Limited

Office 200, Lawrence House, Riverside Drive, Cleckheaton, BD19 4DH

Email: hello@join-the-dots.uk

Telephone: +44 (0)7380 169 196